Arrival and departure
Your room will be done no later than 4:00 pm on the day of arrival.
On your day of departure, we ask you to vacate the room no later than 12:00 noon.

Adapter and charging cable
At the reception we have a selection of adapters for your electronic devices as well as various charging cables for tablets and smartphones. 

Allgäu-Walser-Card
The Allgäu-Walser-Card is an electronic guest card that entitles you to several discounts and complimentary services in the region. You will gain this card and all needed information when you check in. A refundable deposit of € 10 rests on that card, which will be retained in the case of lost or damage. Please return it at check out.

Activities and excursions
Details of recreational activities can be provided by our reception team.

Allergies
Our beds as well as the high-quality carpeting in our rooms are suitable for guests with allergies. Please let us know if you have any food intolerances or allergies so that our catering team can take these into account.

Babies and small children
We ask you to reserve a cot for your child in advance. If requested, we provide baby cots, bottle warmers, hot-water bottles, bottle sterilisers, night lights, and baby phones. Please contact the reception.

Bar
Our bar staff will happily serve you coffee and tea specialties, soft drinks and alcoholic beverages as well as a variety of cocktails. The bar is also a central meeting point, where we accompany you through the evening with live music on selected days.

Bicycle rent
Anyone wishing to explore the Allgäu region by bicycle is welcome to use one of our classic, modern bicycles or mountain bikes at no extra charge.
For a small fee, we can also lend you a comfortable electric bicycle. The reservation should be arranged in advance. Please contact the reception.

Billing
At the reception you can settle your bill after 8:00 am on your day of departure or prior to 9:00 pm the evening before. Cash, EC card, American Express, VISA or MasterCard are accepted.

Cable Cars
Guests staying from May to November can take advantage of a complimentary “all-inclusive cable car” ticket. It is valid for as many trips as you like on the Nebelhorn, Söllereck, Fellhorn, Kanzelwand and Walmendingerhorn cable cars, and can also be used on the Ifen 2000, Zafernalift and Heubergarena chair lifts. Our reception team can provide you with plenty of suggestions for enjoyable walks and hiking tours.
Please don`t forget to book an extra ticket for your dog. For more information contact the reception.

Conferences and family celebrations
Our hotel has two very well-appointed rooms to hold meetings and events.
The "Nebelhorn" conference room accommodates up to 24 people, and the "Prinzensaal" approximately 60.
All types of family celebrations can be organised to your specific requirements. Our reception team can gladly provide advice and help you to plan and host your event.

Copy and scan
We would be happy to copy and scan your templates free of charge at our reception.

 

Electromobility
You will find charging stations for your electric bicycle and your electric car in our underground car park. For charging electric cars we take a fee. Charging electric bicycles is for free.

Events
You can use your digital guest information in your room as well as our daily house newspaper "Auszeit". Also, our staff at the reception will inform you and the flat screen in the “Loretto Lounge” broadcasts the daily events in Oberstdorf.

Family celebrations and conferences
Our hotel has two very well-appointed rooms to hold meetings and events.
The Nebelhorn conference room accommodates up to 24 people, and the Princes’ Hall approximately 60.
All types of family celebrations can be organised to your specific requirements. Our reception team can gladly provide advice and help you to plan and host your event.

Garage
There are six parking spaces directly outside the hotel for the use of our guests. For a daily fee there`re plenty of parking also available in our underground garage.
Choose whichever parking space you prefer. Our reception team will be happy to assist.

Gym
The gym with Life-Fitness equipment is open daily from 7:00 am to 8:00 pm. Our reception team will inform you about using the fitness equipment and booking of a personal coach.

Golf
There are three attractive golf courses in the surrounding of the Exquisit. Tee times can be arranged at reception at a discounted rate:
• Oberstdorf golf course, 9 hole, about 5 minutes away
• Oberallgäu golf course, 18 hole, about 15 minutes away
• Sonnenalp golf course, 18 hole, about 15 minutes away


Our indoor golf facility can be used all year round, no matter how the weather conditions are: the Arcadia Premium simulator allows you to play at a selection of 25 stunning golf courses. Please reserve a slot at the reception for an additional charge.

Grander Water
All the water flowing out of the taps in our hotel is energised with the aid of the Grander treatment method.

Health and beauty spa
Our refugium for health, beauty, fitness and well-being can be reached by lift or via the panorama
stairway and is open till 8:00 pm.
• 14 x 6 metre swimming pool, approx. 29°C, open from 7:00 am to 8:00 pm
• Sauna and steam rooms operate from 11:00 am to 8:00 pm
• Allgäu cabin-style sauna in the garden (approx. 90°C)
• Thermal sauna (approx. 60°C)

• Steam room (approx. 45°C)
• Tepidarium (approx. 40°C)
• Salt-water chamber (approx. 38°C)
• Relaxation room with panoramic windows and mountain view
• Atrium with loungers and sunshades
• Private spa with Finnish sauna and jacuzzi (additional fee)
• Body therapy: Massages, baths and spa treatments
• Beauty salons using products of Vinoble Cosmetics
• Gym with Life Fitness cardio and weight machines
Complimentary towels are provided for use in the spa. Please understand that only guests over the age of 16 years may use the sauna facilities.
You are welcome to book the private spa with Finnish sauna and jacuzzi for use with your children (additional fee).

Housekeeping
Your room will be cleaned daily by 4:00 pm at the latest. Please put the sign (red = no cleaning required / green = cleaning required) on the outside of your room door.

Internet and Wi-Fi
Wi-Fi is available throughout the hotel, with the exception of the restaurant. At the reception
you can borrow a laptop and a printer for free use.
The password for Internet access is “Atempause”.

IT Support
If you have any problems with your Internet access, ask at reception, we will be happy to help you

Ironing service
Upon request, we can provide you with an ironing board and iron. You can also assign us to iron your clothes, they will be returned to you within an hour.

Laundry
A laundry bag can be found in the wardrobe, with an order form and price list. Laundry takes three working days.

Library
You will find a selection of books and photography collections in our Loretto Lounge in the lobby to use during your stay.

Loretto Lounge
Our Loretto Lounge, opposite the stairway, is the perfect place to linger or attend sport events on television.
Refreshments can also be served.

Luggage
Our concierge team will manage your luggage on arrival and departure. We can gladly store your bags and cases temporarily prior to your arrival or departure. If you need assistance with forwarding luggage by train or post, our reception team will be glad to help you.

Linen change
We change your bed linen every three days, or every day if you wish. Please inform the reception or housekeeping.

Meals
Our ¾ board arrangement means you will be pampered from morning till night. The following is included:

  • Breakfast
    Take breakfast in our restaurant or on the terrace between 7:00 and 10:30 am.
    Breakfast can also be served in your room: in this case we have a special breakfast wish list, so please ask for one.
  • Lunchtime snacks
    As part of the 3/4 board arrangement, light snacks can be taken from the buffet in our restaurant between 12:30 and 2:00 pm.
  • Afternoon
    Sweet treats are served at the bar between 2:30 and 4:30 pm
  • Evening dinner
    A five-course meal is served from 6:30 pm onwards in the restaurant or on the south terrace. On Thursdays we serve a six-course gala dinner. Please find today's menu here in the tablet or ask for a translation at reception. We kindly ask you to take your seat until 8:30 pm.

Medical care
We collaborate with local doctors in Oberstdorf. Please arrange an appointment at the reception.
In case of emergency please dial "500" for reception or "0-112" for life threatening emergencies.

Minibar
There is a minibar in your room which will be checked and refilled daily. A price list is provided for the minibar selection, but please let us know if you whish something else.

Newspaper
The local daily “Allgäuer Anzeigeblatt” and “Welt” newspapers are available every day in the restaurant.
A selection of other newspapers and magazines can be purchased at the reception. Please ask our staff to organise a newspaper in English.

No smoking
Smoking is not allowed in any of the guest rooms, suites or hotel in general.
Ashtrays are provided for smokers outside, to the right of the hotel entrance and on the south terrace.

Parking
There are six parking spaces directly outside the hotel for the use of our guests. Plenty of parking space is also available in our underground garage, at a daily rate of € 8,00. Choose whichever parking space you prefer. Our reception team will be happy to assist.

Pets
Your four-legged friends are also welcome to stay with us. We have designated rooms and suites in different categories where they will feel at home. The relevant surcharges can be found in our current price list. Let us know when making your reservation if your pet will be joining you.
Please understand that pets are not allowed in the restaurant, or in the health and beauty spa.

"Prinzensaal"
The "Prinzensaal" can be used for all manner of family celebrations, anniversaries, gatherings and parties. Please ask us about arranging your special event.

Reception
Our reception desk is staffed from 7:00 am to 10:00 pm every day and is also reachable via the direct dial key on the telephone in your room.
Our night porter will take care of your concerns between 10:00 pm and 6:30 am.

In case of an emergency there is always an employee available by phone.

Restaurant

  • Our ¾ board arrangement means you will be pampered from morning till night. The following is included:

  • Breakfast
    Take breakfast in our restaurant or on the terrace between 7:00 and 10:30 am.
    Breakfast can also be served in your room: in this case we have a special breakfast wish list, so please ask for one.
  • Lunchtime snacks
    As part of the 3/4 board arrangement, light snacks can be taken from the buffet in our restaurant between 12:00 and 2:00 pm.
  • Afternoon
    Sweet treats are served at the bar between 2:30 and 4:30 pm
  • Evening dinner
    A five-course meal is served from 6:30 pm onwards in the restaurant or on the south terrace. On Thursdays we serve a six-course gala dinner. Please find today's menu here in the tablet or ask for a translation at reception. We kindly ask you to take your seat until 8:30 pm.

Room service
Room service can be ordered from 8:00 am to 8:00 pm every day by pressing the “Restaurant” key on your telephone.

Safe
Please place your valuables in your room safe, which is insured to the value of €1,000.

Scan and copy
We would be happy to copy and scan your templates free of charge at reception.

Sewing service
You will find a small sewing kit in the bathroom for emergency repairs, however our reception team can arrange for more complex alterations.

Shuttle service
We offer a complimentary hotel bus service to and from Oberstdorf station for guests travelling by train.
Please inform the reception team of your arrival and departure times in advance.

Sleeping and comfort
Our beds are suitable for guests with allergies. To make your night’s sleep as comfortable as possible, extra bedding and a selection of pillows are available. Please ask at the reception or our housekeeping staff.
• Neck pillows
• Spelt and millet pillows
• Side sleeper pillows
• Flat horse hair pillows
• Pure new wool pillows

Sport
Information can be provided at the reception about sports activities and how to use the fitness equipment,
or booking a personal fitness coach.

Ski depot
For your winter sports equipment, lockers including a shoe drying system are available in our ski depot. You will receive your keys at the reception.

Spa
Our refugum for health, beauty, fitness and well-being can be reached by lift or via the panorama
stairway and is open till 8:00 pm.
• 14 x 6 metre swimming pool, approx. 29°C, open from 7:00 am to 8:00 pm
• Sauna and steam rooms operate from 11:00 am to 8:00 pm
• Allgäu cabin-style sauna in the garden (approx. 90°C)
• Thermal sauna (approx. 60°C)

• Steam room (approx. 45°C)
• Tepidarium (approx. 40°C)
• Salt-water chamber (approx. 38°C)
• Relaxation room with wide windows and mountain views
• Atrium with loungers and sunshades 
• Private spa with Finnish sauna and jacuzzi (additional fee)
• Body therapy: Massages, baths and spa treatments
• Beauty salons using products of Vinoble Cosmetics
• Gym with Life Fitness cardio and weight machines
Complimentary towels are provided for use in the spa. Please understand that only guests over the age of 16 years may use the sauna facilities.
You are welcome to book the private spa with Finnish sauna and jacuzzi for use with your children (additional fee).

Telephone
Press the "0" key for a direct line followed by the number.
To call another room, just dial the respective room number.
The telephone numbers for all major hotel services are stored in your telephone and can be called by using the direct dial keys.

Toiletries
If you`ve forgotten something, such as a toothbrush, toothpaste, razor and so on contact our reception team. We´re happy to help you with some articles for free.

Towels
We are happy to change your towels every day on request. Please inform the reception or housekeeping.

Umbrellas
Umbrellas are available for you at the main entrance.

Valuables
Your valuables are insured to the sum of €1,000 when kept in the room safe.

Vouchers
A great idea for family and friends, either for their current stay or a future visit. We can issue individual vouchers for a hotel stay, spa treatments, or simply for a chosen monetary value.

Wake-up call
Wake-up calls can be arranged by the reception team.

Wi-Fi
Wi-Fi is available throughout the hotel, with the exception of the restaurant. You will find the passwort "Atempause" printed on your room key card cover.

 

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